Thought Leadership Articles

We have a 95% Net Promoter Score (NPS)

*NPS is a standard benchmark used to gauge customer loyalty, satisfaction, and enthusiasm with a company.

You have won round the sceptics and educated those who needed the knowledge. The ‘what’ and the measurement is great. I’m excited to get the data and see where we can take this!

I loved your no nonsense approach and willingness to challenge the current norms of practice. It all seems so simple doesn’t it? Apply the same strategic approach & questions as you would to any area of business - why do we fail to do this for DE&I?!

I just wanted to say a huge thank you! It’s great working with you and I feel way more confident we can move our DE&I agenda forward with your support.

Thank you so much for all of your support, it has been invaluable throughout this process. Your steer, guidance and feedback has been greatly appreciated and most definitely helped have a positive impact on the shadow board concept.

“I just wanted to send a quick note to say thank you so much for your coaching and the difference it’s already made […] which has helped me arrive at solutions faster.